Cover Letter; Ex

III. E-mail and Letter

To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint

To Whom it May Concern,

I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.

Thank you,
John Trimbald

John Trimbald, Foreman, JT Construction

1. Which company was unsatisfied?
A) Stan Mason's company.     B) The Shoe People.   C) JT Construction      D) The sole company.

2. How many people are on John Trimbald's crew?
A) Four.                      B) Five.                       C) Six.                         D) Twelve.

3. What is the spray used for?
A) To protect the boots from water.               B) To protect the soles from heat.
C) To protect the floors from soles.                D) To protect the boots from rubber.

4. What should John Trimbald do if he remains unsatisfied?
A) Return just the spray.                                 B) Call the President.
C) Mail another letter.                                     D) Request a refund.